Marks and Spencer - A Salutatory Lesson!!! - Beware!!

Yesterday I tried to return two items that I have purchased from Marks and Spencer, Deepdale, Preston. Granted I bought them in the middle of February and so more than the statutory 35 return without question period has elapsed. The very nice man serving me on the returns counter told me that I would only receive vouchers and wouldn't get the actual money back. I was fine with that as I already knew that was the score.

I was fairly confident that I would have redeemed the vouchers before leaving the store and they would have got their money back again.

HOWEVER!!!....... the man then told me that the amount I would receive could be less as I would only get back the current value - if the price had been reduced I would only receive that amount in return. mmmm ok. Imagine my horror to discover that the amount they could give me in vouchers was £2 each for the items that cost £29.50 and £19.50 respectively!!!

I could not believe my ears - it was a 'management price decision'. As there was queue forming behind me I didn't want to make a fuss - I just decided to keep the two items and take them home.

Needless to say I am not in any hurry to go back and neither am I interested in looking to see what is available on-line at M&S. My M&S card isn't going to be earning me any points for vouchers or offers for the foreseeable future.

Who on earth do they sell items to for £2? I have never seen any.

Has this happened to anyone else or am I making a fuss over nothing.

I did email M&S returns who said the decision on pricing and refunds is down to the store and they can not do anything about it.

If you have things you need to take back - please learn from this and make sure you return them with in 35 days. How do you know how soon after the 35 days that the price reduction will take place and how low it will be?

I was not aware that individual stores could set the price reductions and not make this known to customers before they attempt to return an item.

As a long time shopper at M&S - I do feel let down and will not be returning in any hurry.

It takes a lot to get me riled but this certainly has!!!